Question 1

How do I place an order online?

Accepted Answer

To place an order online, simply browse our menu, add desired items to your cart, and proceed to checkout. Follow the prompts to enter your delivery or pickup details and complete the payment process.

Question 2

What payment methods do you accept?

Accepted Answer

We accept major credit cards, debit cards, and other secure online payment methods. You can find the accepted payment options listed at the checkout.

Question 3

Is it possible to modify or cancel my order after it's been placed?

Accepted Answer

We understand plans can change. Please contact our customer support at Tel: (604) 467-7875 as soon as possible for assistance with order modifications or cancellations.

Question 4

Can I schedule a specific pickup time?

Accepted Answer

While we do our best to accommodate specific pickup times, exact scheduling may not always be possible. You can provide preferred pickup time details during checkout, and we will strive to meet your request.

Question 5

How are your products packaged to ensure freshness before pickup?

Accepted Answer

Our products are carefully packaged to maintain freshness and quality. We use great care to ensure that your order is in perfect condition.

Question 6

Do you offer any gluten-free or allergy-friendly options?

Accepted Answer

Yes, we offer a selection of gluten-free and allergy-friendly options. Please refer to our menu for specific product details and allergen information.

Question 7

What is your policy on returns and refunds?

Accepted Answer

We strive to provide high-quality products. If you encounter any issues with your order, please contact our customer support, and we will work to resolve the issue, which may include refunds or replacements based on the circumstances.

Question 8

Can I provide special instructions for my order?

Accepted Answer

Absolutely! During the checkout process, you can include special instructions or notes. Whether it's a specific delivery instruction or a customization request, we'll do our best to accommodate your preferences.

Question 9

How can I leave a review or provide feedback on my order?

Accepted Answer

We welcome your feedback! You can leave a review on our Google Business Page here:

Your input helps us improve our services.

Question 10

When will the order be ready for pickup?

Accepted Answer

Thank you for choosing Bella Nonna’s! We aim to have your order ready for pickup as promptly as possible. The typical preparation time is 48 hours from the time of order placement. You will receive a confirmation email with the exact pickup time and location details. If you need your order at a specific time, please include this information during the checkout process, and we'll do our best to accommodate your request. For any urgent inquiries or modifications, feel free to contact our customer support at (604) 467-7875 during business hours. Your order confirmation will be needed for pickup. We appreciate your patience and look forward to serving you delicious treats!

All Products

Vanilla Whip Cake

Vanilla Birthday Cake

BELLA NONNA's Tre Gusti Cake

Chocolate Raspberry Cake

Chocolate Mousse Cake

Peanut Butter Fudge Cake

Turtle Cake

Mocha Cake

Mocha Fudge Cake

Cookies & Cream Cake

Frequently asked questions